Testimonials

Being a small family business we're always delighted to hear when our customers are happy with our service and products, below are some comments from a few of our customers.

16/05/2011

Thanks - you guys offer an excellent service.

Guy

13/05/2011

Thanks very much for your message. I can confirm that i have recieved the pen and refill in this very mornings post so i am very impressed indeed with your fast despatch and my reciept. very pleased with the product and hope for very good service from the pen which i have already started using at work today. thanks once again

Mr Speight

12/05/2011

Thanks, James, for your excellent attention to my request. I shall know what to ask for next time.

Stephen

12/04/2011

Hi

Having only placed the order yesterday, it arrived in the post this morning - well packaged - thanks for a very efficient service.

kind regards

Peter

06/04/2011

Order received today

1) thank you for being so quick
2) and thank you for phone call on monday, to confirm that clip was for another pen

well done

from a happy customer

Barrie

05/04/2011

I have just received this product - awesome service - thank youJ

Maxine

29/03/2011

Good morning,

I've just received my tombow pen. The japanese are very clever designing it and you are VERY FAST! ( just received the day after..... less than 24hous...)

Super.

Thank you,

Mauricio

24/03/2011

Many thanks for the excellent service you have given me, I received the items this morning.

William

12/03/2011

Just to thank you for the prompt supply of 3 bottles of Diamine fountain pen ink,well packaged, which arrived within 2 days of ordering this morning.

Excellent service and at a much lower price than that charged by a retailer in London.

Thanks again.

Alfred

03/03/2011

Hello,

I've not used you guys before but have been extremely impressed with every aspect of the service and would both use you again myself and recommend to others.

Will let you know once the pen arrives and thanks again for sorting this out so promptly.

Jamie

22/02/2011

Hi

I would just like to thank you for such a great service. I have just received the ink I ordered yesterday!!! Doesn't get better than that. You have restored my faith after a very bad experience with a seemingly good company, so thank you very much I will buy things from you again.

Best wishes

Sara

16/02/2011

Thanks. If the post's as efficient as you are, I won't be complaining!

Regards

Mary

13/02/2011

Dear Alan,

Thank you for the prompt delivery of my order and the time afforded to me as we discussed my purchases. Thank you to for The Graf notebook - most thoughtful. Very pleased with the 2 pens and look forward to the additional nib too.

Kind regards

David

11/02/2011

Thanx very much for a great service, I order my pen Wednesday night and Friday morning it was here.

Excellent service

Bill

11/02/2011

Dear Pen Company,

My order of a Lamy calligraphy pen arrived this morning. I ordered it not 48 hours ago . What a very efficient service.

Thank you very much indeed.

Jenny

11/02/2011

Thankyou, everything arrived safely,and quick? I really am impressed, I shall never buy a pen from any place else..... or ink.

Thanks again,

'iS'.

10/02/2011

Thank you very much for these pens and for your prompt and excellent service.

Kind regards

Linda

04/02/2011

Just to say thanks for your awesome service! I placed the order at 13:30 yesterday, and the refills arrived (having travelled from Herts to Aberdeenshire) in this morning's post. Will definitely be back!

(Please add to your testimonials if you wish!)

Regards

Eugenie

15/01/2011

Re: order 1101377 Thank you so much for your excellent service and good web page.

KMB.

14/01/2011

Lamy Pen received in post on my return from work yesterday - incredible service - under 24 hour delivery!

Many thanks

Ian

06/01/2011

Thank you very much for such an amazing response. Diary arrived this morning, very pleased with your excellent service.

Regards

Diana

06/01/2011

Hi,

Just a few lines to say super quickly received and very much appreciated indeed :)

Faithfully,

Peter

17/12/2010

Amazing service!!

Order arrived on 15th - up here in snowy Scotland

Many Thanks

Barbara

14/12/2010

Hello Alan Thank you so much for getting back to me so swiftly, excellent customer service!

Best wishes,

Michelle

13/12/2010

Dear Alan

Thank you for letting me know and for going to so much trouble. I have been very impressed by your service all round both for my pen and the one I bought my boyfriend. We will use you again!

Many thanks

Sarah

01/12/2010

Blimey, that was quick - I only ordered it 8 minutes ago!!!

Thanks very much.

Phil

30/11/2010

Many thanks for efficient service, everything received.

David

25/11/2010

Dear Sirs,

Thought I would write to thank you for the above order.

It is a beautiful pencil and the service you provided was excellent.

All the best,

Henry

24/11/2010

Just to say I was amazed that having placed my order on Monday afternoon, that my pen arrived first thing Tuesday morning. Great service !! Thank you

Ian

18/11/2010

I would just like to thank you for your assistance and your prompt service. It was a pleasure doing business with you and we would certainly use your company again.

Regards

Christine

13/11/2010

Hi

Just want to say, I received my Lamy fountain pen yesterday and it just great, so much more comfortable to write with. Thank you for your help on finding the right fountain pen for me.

Cheers

Naomi

05/11/2010

Just arrived, great service thank you

Andy

26/10/2010

Thank you for such prompt turnaround.

Malcolm

18/10/2010

Thanks for your quick and efficient service, order received the next day

Ruth

16/10/2010

Thank you for your most excellent service. The pen arrived this morning and exactly meets my expectation from the information on your website.

I shall with complete confidence recommend your company and service.

Valerie

14/10/2010

Hi,

Just a brief email to say thanks for the super-fast delivery and fantastic service. I wish all internet retailers were so efficient!

Best regards,

Susanna

13/10/2010

Alan, received pen last night, beautiful, thanks so much!!!!!!!!!!!!! :)

John

11/10/2010

Hi Tom

As usual, everything arrived perfectly packaged and the day after order.

Wonderful service yet again.

Many thanks

Zoe

22/09/2010

Many thanks for sending my order so quickly. The refills arrived by post this morning.

I,ve entered you in my favorites list so I know where to come next time.

Brian

22/09/2010

Wow. Fantastic speed of service. Thanks very much!

Kind regards

Alli

20/09/2010

Hi Alan,

Thank you for contacting me , I am glad to see a company that values its customers !!!

Bye for now,

Alasdair

24/08/2010

It is so nice to deal with a qualitybusiness. Thank you very much.

Arthur

16/08/2010

Dear Sirs

Sorry for the delay in thanking you for kindly fixing my Jaguar fountain pen. The pen now writes as I hoped it would, your tweaking has made a major improvement. And the cap clip is firmly back in place - all excellent work. Finally I would like to commend the speed in which you carried out the work and returned the pen to me. In all a very creditable service and one which I will happily recommend to others.

Many thanks

John

06/08/2010

Hello Alan,

What great customer service!

I'll take one Delta and two of your recommended.

Thank you so much.

Have a lovely weekend,

Debra

29/07/2010

Dear Alan,

Thanks so much for all your help. I'm looking forward to receiving my new diary once it's available! I've been very impressed with your level of customer service and the excellent website.

Eleanor

27/07/2010

HI Alan.

Thanks for the response & re-sending the items again, very impressive service.I will follow your instructions when they arrive.

Regards

Mark

21/07/2010

The pens have just arrived and I am delighted !! Excellent service, I shall recommend you to all my fellow Registrars - many thanks again

Penny

20/07/2010

Invoice number 1007228.

Order completed 19/07/2010 @15.09

Order received this morning 20/07/2010@ 09.30

Brilliant service well done to all involved.

Thank you all

Ray

01/07/2010

Hi

Just to say many thanks for quick delivery of the pen refills and such a good service.

I have been looking for such a long time in the shops so am really pleased that my wifes pen that she loves does not have to be thrown away.

Best regards

David

22/06/2010

Hi Alan, James

The new nib arrived - it is excellent, many thanks for doing the swap - excellent customer service

Regards

Gareth

02/06/2010

Dear Pen Company

My order arrived today, just wanted to say thank you for such a speedy response. Very impressive service, I will use you again and would happily recommend you to others.

Regards

Jen

21/05/2010

I just wanted to say thanks, I got the new pen today and I am delighted.

James

30/04/2010

Hi Alan, just a thankyou for your advice and prompt despatch of refills, which were the exact ones for my Pen. You succeeded where Goldsmiths the jewellers failed

regards

Paul

30/04/2010

Dear Pen Company

I can't believe what fantastic service you provide. I ordered a pen at 4.30pm yesterday and I have just received it at 9.15 this morning!

Thank you

Laura

19/04/2010

Last week I ordered a Tombow rollerball pen from your company and was amazed when it was delivered the next morning. I don't know how you did it but congratulations and thank you!

Liz

01/04/2010

Hi again Alan

I received the pen yesterday as promised - thank you so much. I will certainly recommend your company to others for such a friendly and speedy response.

Thanks again

Alexandra

29/03/2010

WOW! What fantastic service - many thanks. If I'd gone to the pen shop in Manchester I'd still be trying to park....

Tracey

29/03/2010

Dear Pen Company

Thank you for my order it arrived on Saturday 27th March. I would just like to give you some feedback about the fabulous service I received from your company. I ordered my Tombow refill on Friday 26th March, the process was quick and easy and to receive my order the very next day was brilliant service, I will reccomend your company to all my friends and family and I would just like to pass on my gratitude for the fantastic service I received from you. Once again Thank you and I look forward to using your company again.

Regards

Sarah

18/03/2010

Thank you for sending my order so quickly.

The ink arrived today. Excellent service!

Peter

25/02/2010

My Viscount pen arrived this morning, only ordered two days ago. I am thrilled with the pen and your excellent service,

Thank you very much.

Michael

23/02/2010

Fantastic service, just received my items.

Brilliant!!

Howard

19/02/2010

Hi Alan

Thanks for the very quick positive response.

Best wishes

Paul

18/02/2010

Hi Guys,

Just thought I'd drop you a line and say that I'm very impressed with the service I've received from you. I ordered some refills from you at around 4:45pm yesterday and they arrived this morning. I live in Jersey so I'm not quite sure how you managed that. If you need a testimonial for your web site then let me know.

Thanks again.

Phil

08/02/2010

Dear Alan

Thank you 4 refills received today.

Excellent customer service and will be in touch when supplies run out.

Regards

Laura

01/02/2010

Hello

Just to say thank you for a very efficient service. The package arrived here this morning.

Kind regards,

Agnieszka

31/01/2010

Thanks very much for the grat service, diary received on Thursday.

Claire

28/01/2010

Re order 1001745

Many thanks for getting this ink remover to us so promptly. Unbeatable sercvice! Hope it works.

Thank you

John

24/01/2010

Thank you for the cartridges, they arrived the very next day and have a slower flow than the converter so finding them slightly better.

I would recommend the pen company to others.

Thanks again,

Rachael

21/01/2010

Hi Alan,

thank you very much for this. As usual it's been very quick and comuniction is top notch. It's a shame I didn't get to purcahse my agenda from your website, I'll make sure to bookmark you though, customer service is superb!

Thanks again

Claire

11/01/2010

Dear Pen Company

I just want to say a huge thank you, considering the current weather conditions, between you and the postal service, I received my pen the day after ordering!

Great service - thank you.

Regards

Lindsay

07/01/2010

Hello

Just wanted to say thank you for the order 1001764

The items arrived quickly and as described.

Many thanks

Dave

05/01/2010

Dear Tom,

Pen and refills received.

Thank you for such prompt service.

Wishing you and the company a prosperous 2010.

Rani

31/12/2009

my pen has arrived this morning

thank you for your prompt and efficient service

best regards

Peter

29/12/2009

Great - Thanks a million for your reply and excellent service

Regards,

Jim

21/12/2009

Can you say a big thank you for being so prompt with my order, it was received on Saturday, all wrapped up and ready for a gift,

Have a good Christmas.

Juanita

a very satisfied customer

09/12/2009

Just wanted to say thank you - all arrived ok. Brilliant delivery service. I am going to recommend your site to my friends!

Vicky

27/11/2009

I was so impressed with the incredibly quick service I received from you - regrettably I gave you the incorrect e-mail which is net not nt.

But thank you so much for the diary

regards

Jacki

27/11/2009

Hello

Really impressed with how quickly the diary arrived (about 16 hours after placing the order!) and how nice it is.

Thanks very much

Emma

26/11/2009

Dear TPC,

My order arrived in this morning's post . . . absolutely awesome service! Very many thanks.

Kind Regards

Graham

14/11/2009

The order arrived yesterday, thanks for your good service.

ANGUS

11/11/2009

Good afternoon,

I took delivery of my brand spanking new YELLOW 'Ducati' ball pen this morning, (speedy service), and I'm thrilled to bits!

Thank you so very much.

Best wishes,

Lorraine

05/11/2009

Hi Alan

Parcel of pen and ink has arrived safely. Am waiting for coffee break to open box of delights :)

Many thanks yet again for speedy service.

Zoe

29/10/2009

Dear Sirs,

Just a quick note to say thank you for the prompt delivery of my pen & ink; a very pleasant surprise as I was not expecting to see it for some time becuase of the postal action. I will be sure to recommend your site to as many people as possible!

Kind regards,

Susanna

22/10/2009

Hello Alan,

Just to let you know I received the refills and they are exactly what I needed, so many thanks for that. I know where to find them in the future so I shall be back!

Best regards,

Kate

14/10/2009

Hi,

I only placed my order yesterday, and it has arrived already. What a superb, quick and efficient service. Many thanks. Oh, and I love the Paperblanks products.

Best regards,

Yvonne

08/10/2009

I thought I would drop a line to say thank you for a prompt and efficient service.

My order (0910104) has arrived in time for my husband's birthday!

I will have no hesitation in using your company again in the future. ( I expect he will like the pen next!)

Regards

Kath

08/10/2009

Hi

The order arrivesuccessfully today, and i'm very pleased with the items.

Thanks for all your help.

Byron

08/10/2009

Hi,

pen and inks arrived today.

Great service!

Tom

07/10/2009

My Lamy fountain pen arrived safely today 07. October 2009.Thank you for your prompt and efficient service.

John

02/10/2009

Wonderful service and communication, thank you very much.

Brian

23/09/2009

Quick e-mail to say "Many thanks" for a quick and efficient service. Will recommend.

Colin

17/09/2009

Thank you for the excellent service!

Sandra

14/09/2009

Thank you for the prompt and helpful service. My order arrived this morning.

GS

14/09/2009

Hi Allan, thanks so much for your prompt reply and attention. I appreciate it very much.

Many thanks, Elizabeth

01/09/2009

Thank you for you excellent service.

My order Ref: 0908341 ordered last Friday evening delivered today, even with the bank holiday.

Thank you

Allan

12/08/2009

I am just emailing to say how great the service I have received has been. I placed my order on Monday morning and it arrived this morning in perfect condition. I purchased 2 of the paperblank diaries and they are so much more beautiful than in the pictures. I was given a paperblanks diary by a friend last year and I really wanted to make sure i had one for next year so I tried to find somewhere that sold them and was so happy that I came across your website as there seems to very few places who stock this brand and your company seemed to the only one who have all the designs available. I will defiantly shop with your company again.

Thank you

Sharon

07/08/2009

Received today, great service.

Many thanks

Alastair

21/07/2009

Hi Alan,

The pens arrived this morning, fantastic.

Many thanks

Jamie

10/07/2009

Hi James,

I'd like to say thank you very much for your great and swift service. I'm really satisfied with your company.

Thanks,

Yvonne

02/07/2009

Dear Sirs

I have received today the Graf von Faber-Castell ballpoint ordered yesterday and I would just like express my appreciation not only of the quality of the pen itself, but also the first class service, low prices and unusual and attractive range of writing instruments you provide.

This is internet commerce at its very best.

Many thanks

Adrian

30/06/2009

Thank you for the speedy delivery of the ink cartridges, looking forward to buying from you again.

Kindest Regards

David

11/06/2009

Thanks very much, the pen arrived the next day, and I was very pleased with it. Great service.

Regards

Linda

03/06/2009

Thanks

Excellent. Service!

Enrico

24/05/2009

Dear Alan,

I have received the Delta Oversize together with the 5 bottles of ink today - in Nairobi.

It is indeed an excellent pen - many thanks for your splendid service.

With kind regards

Roopesh

23/05/2009

Hi,

The item below arrived today - just over 24hrs from placing the order. It's exactly what I was after and was the cheapest on the net. Thank you very much for your very fast and efficient service.

Regards,

Peter

03/05/2009

Thank you very much for the prompt mailing of my order which arrived in good condition.

Yours sincerely

Jacky

29/04/2009

Dear Pen Company

Thank you very much for my order which arrived this morning and I am delighted with my purchase

All best regards

Susan

17/04/2009

that's remarkably efficient. Thank you. Wishing all at the Pen Company a smashing weekend ... Richard Baker

13/04/2009

Hello

What prompt delivery - this morning, for an order placed yesterday!

Can't check it as it is a present, but expect it will be fine. Thanks again for prompt response.

Vivien

08/04/2009

By way of confirmation, this arrived this morning.

Many thanks for your prompt and excellent service.

Kind regards

Chris

03/03/2009

Thank you I have received the pen and it is great.

James

23/02/2009

Hi,

Fantastic, thanks for your help with this and the prompt response.

Kind Rgds,

Rachel

20/02/2009

Alan,

Order received this morning.

Thanks again for the prompt and high class service as usual.

Guy

19/02/2009

Hi James

Pen arrived this morning, and i am very please with it, thank you (and to Alan) for indulging my many questions and your prompt and professional service.

Thanks again

Warren

19/02/2009

Just to thank you for your excellent and speedy service. Well done!

Kind Regards,

Julia

18/02/2009

Thank you for the prompt delivery. I am delighted with my Lamy 2000.

Sezgin

17/02/2009

Just received my order today, many thanks for the speedy delivery.

Kathryn

11/02/2009

Many thanks for sending the Ducati pen.My husband is delighted with it !

Margret

10/02/2009

Dear James,

Excellent, thank you so much!

Superb service!

Very Best Wishes,

Brian

06/02/2009

Thank you for your very fast service, the pen has just come, always look forward to dealing with your company for the fast service, well done, wish more companies offered some good service

Adrian

31/01/2009

Dear Pen Company....

My order came the 'next day' - really happy with the product and very professional service. I love my pens so will no doubt be doing business with you again. How great would it be for all 'on line' companies to be a good as you seem to be.

Thanks

Alyson

23/01/2009

Gosh that was quick!

Received today - thanks!

Matthew

09/01/2009

My lovely diary arrived safely today,very swiftly and packed well. Excellent service which is appreciated. Many thanks.

08/01/2009

Hello

Just wanted to say thank you for your efficient service - much appreciated

Anne

05/01/2009

Thank you for brilliant service. You did just what you said and I am very impressed.

Paul

01/01/2009

Thanks for your great service - they arrived 31st Dec!

Julie

31/12/2008

Hello,

I would just like to say what a prompt and efficient service you provide,

The pencil leads arrived at 12.30 this afternoon which I find quite astonishing, in these generally lacklustre customer service neglecting days we seem to live in now, bearing in mind I didn't order them until gone 16.30 yesterday and they had to be delivered from Hertfordshire to Somerset...........

So please have a Happy New Year and I look forward to ordering from you again in the future.

Kind Regards Tim.

09/12/2008

Thank you so much! The pen arrived this morning - amazing service which I will recommend whenever I can.

Josephine

09/12/2008

Dear TPC

What a brilliant service. My order was placed around midday yesterday and delivered mid-morning today. The Space Pens are a fantastic product as well - exactly as described, but so much smaller and neater than I expected somehow. Excellent.

Thanks very much

Bob

19/11/2008

thank you very much for your prompt replay. The pens arrived today and are exactly what I wanted. Excellent service.

Thanks

Claire

15/11/2008

Just to thankyou for your prompt delivery - my order arrived on Wednesday!

regards

Kathy

13/11/2008

Hello Alan,

Thank you very much. The service has been excelent! I will shop with you again in the future.

Kind regards,

F.J

12/11/2008

No questions!

Just to say the order arrived super pronto!

Thank you very much.

- Chris.

12/11/2008

Thank you for your prompt and efficient service. I now have enough ink for the next year or so but I shall be back...

Yours

Graham

12/11/2008

Dear The Pen Company

I just wanted to say what a brilliant service you have provided.

I ordered my Fisher Space Pen yesterday and it arrived today, that is just amazing!

You offer excellent service and i will certianly be recommending you to my friends and family.

Thank you

Emma

03/11/2008

Thanks for your impressively speedy response!

Yvonne

24/10/2008

Hi,

I only ordered my new diary yesterday, and it has arrived already. Many thanks for your excellent service.

Regards, Yvonne

22/10/2008

Hello.

I have just received the product. I would just like to say thank you for all your help, your customer service has been excellent. If I can write a reference or anything similar for your website please let me know. Thanks again.

Kind Regards, Michael

27/09/2008

Dear The Pen Company,

Just to let you know that I received my order on Saturday, 27th September 2008. I am really pleased with my order the diaries are beautiful and for a speedy delivery. Thank you so much.

Kind Regards,

Jeannie

25/09/2008

Dear Sir/Madam,

I am writing to let you know that the Jaguar Concept Rollerball Pen (Ivory) that I ordered yesterday (Wednesday 24th September) has arrived today! The pen is just as show, and just as beautiful - I only wish I had neat handwriting!

Seriously, thank you for the very friendly telephone ordering and customer service. The young chap I spoke with was helpful and informative. This is an excellent service from which many bigger companies could learn!

Thank you - it shows that family-run, locally own, customer-centric companies are best!

Cheers

Clive

22/09/2008

Fantastic service, thanks

Sarah

16/09/2008

Many thanks for super quick delivery of journals - it is unusual up here!

Carol

13/09/2008

The diaries have arrived. Thank you very much for your efficient service.

Jen

05/09/2008

Hi

Just wanted to say this is the third order I have placed with you and I have always received the goods within two to three days of ordering -excellent customer service - keep up the good work. I will definitely be using you again and will have no hesitation in recommending you to anyone.

Jyoti

20/08/2008

Dear Pen Company,

Many thanks for the prompt delivery of my new Lamy 2000 fountain pen - excellent service and a great website too.

This is my third Lamy pen, previously I've used Safari pens which were marvellous writing instruments, especially bearing in mind there very reasonable cost. I thought this time that I should treat myself to the 'premium' 2000 pen and after just a couple minutes use, I know that it is going to be a great pen!

Again, many thanks

Kindest regards

Rev. Brian

03/07/2008

Hi

Just to say thank you for delivering my order on time last Saturday. When I checked on the Royal Mail tracking website on Friday evening, I was informed that the package will be delivered on Monday (30/06/2008) instead of Saturday (28/06/2008). Although I did ask for next day delivery when I placed my order on Friday, I didn't realise that you have to pay an extra £2.00 for a Saturday Special Delivery.

To my surprise I was so glad to receive my order on the Saturday morning and found out that a Saturday Special Delivery has been arranged by the gentleman who took my order. That I must say is EXCELLENT CUSTOMER SERVICE. Well done.

Kind Regards

Jin

27/06/2008

Hi James,

The pens arrived safely this morning - thanks for posting them so quickly!

Best wishes,

Adam

22/06/2008

Just a note to let you know all the pen refills (both packages) I ordered have now safely arrived.

Thanks for your impressive service!

Regards

James

20/06/2008

Thank you, refills arrived today, great service.

Iain

12/06/2008

Many thanks, I just received the pen and its great. I will definitely use again, the service is fantastic!!

Best regards

Rob

31/05/2008

Many thanks - the pen arrived yesterday with the fine nib and converter. Great service - many thanks.

Paul.

30/05/2008

Dear Sir

Just to drop a note with regards to your excellent service. I have just received my order this morning. They arrived on time and in excellent condition. Your website is very well presented and easy to use. Will definitely order again in the future.

Regards

Jin

17/04/2008

Dear sirs,

I wanted to drop you a note to thank you for the simply outstanding way that you do business. Your website is clear and helpful, your ordering system works first time and your delivery process is wonderful - less than twenty hours between order and receipt.

The pens are beautiful, too, by the way!

Thank you very much indeed.

Warm regards, Simon

28/03/2008

Dear All,

Thank you for an excellent service!

The package arrived very well wrapped and early as expected.

Kind regards,

Anastasia

12/03/2008

Hi Tom.

Just wanted to drop you a quick email to say that the Aquila refills fit my Gucci pen perfectly and also to thank you for your fast and efficient service - I will ensure that I purchase all of my refills from you in the future.

Regards

Richard

05/03/2008

Dear Pen Company/Alan

Goods received today...Thank You for all your help.

Satisfied Customer

Ian

27/02/2008

What great service! Pen refills ordered yesterday arrived this morning!

Many Thanks

Ron

16/02/2008

Dear James,

I received the replacement pen this morning. Your customer service is excellent, thank you!

Carolyn

08/02/2008

Hi

Just to say that my order arrived today - safe & sound - thanks for the very quick delivery, etc.

Thanks again

Alan

01/02/2008

Dear Pen Company,

Thank you very much for the fast delivery. It's good to have a very good pen again.

My old Lamy Tripen broke after more than ten years.

Best regards,

Peter

31/01/2008

Hi,

I am not one to ever write to offer positive feedback on a transaction as I generally expect good customer service but I was very impressed that you not only stocked a reasonably hard to find Graf von Faber-Castell fountain pen I wanted, but offered it at the most competitve price I could find on the web and then managed to get it to me in under 24 hours and perfectly packed. That's excellent customer service!

Many thanks

Mark

23/01/2008

Hello,

Many thanks for the excellent service regarding the order below.

Adam

19/01/2008

My Order arrived on Tuesday - just wanted to thank you for such excellent service!

J.Allison

05/01/2008

Hello

Just a quick line to say the diary arrived this morning. As I only ordered this late yesterday afternoon this can only be described as exceptional service. I had spent the day in London scouring Selfridges, Waterstones et al trying to find my diary. Had I but known!!

Any way thank you for completing so quickly I know where I will be looking next time round!!

Best wishes

Geoff

27/12/2007

I recently ordered two Caran d'Ache refills from your company and would like to thank you for the high quality service you offer. Not only was the order correct, but it was delivered very quickly indeed, considering it was pre Christmas! This in it's self is a miracle, especially when ordering over the Internet.

Thank you very much. I will recommend, and use you again.

Cheryl

20/12/2007

Dear sir or madam,

Just a quick email to thank you very much for delivering this pen to me so quickly.

Kind regards,

Christopher

19/12/2007

Dear Pen Company,

I ordered the pen last night and received the pen this morning. Excellent service - thanks very much!

Happy Christmas,

Dr Chris Anderson

18/12/2007

Thank you so much, your service has been first class.

With kind regards

Tracey

13/12/2007

Many thanks for the speedy dispatch.

Best wishes,

Norman

12/12/2007

I have received my order today (Wednesday 12th). Thank you for the speedy service.

Julie

08/12/2007

The pen arrived safe and sound this morning. Thank you for the excellent service, I will certainly buy from you again.

Regards,

Steve

29/11/2007

I spent much of yesterday evening on the phone to Australia, trying to order an (expensive) toy car for delivery to relatives - having sent several emails to distributors and head offices beforehand. Net result a frustrating and costly failure. Impossible to order on-line, delivery archaic and stock levels unknown (unhelpful - dare I say dim - store staff) and no-one takes credit card payments over the phone (nor by BACs or even Paypal for that matter).

They have an awful lot to learn from professional and efficient retailers like you!

Best wishes,

Matt

28/11/2007

Just wanted to say thank you for the great selection and service received by The Pen Company! I have bought my 2008 organizer for 2 years in a row and it is delivered very quickly. I would recommend the website to anyone. I am a big fan of paperblanks products and am hoping you will consider stocking more of their products in the near future.

Thanks again,

Ziana

21/11/2007

Just thought I'd write to thank you very much for such a prompt service. I ordered it yesterday afternoon and my diary arrived on my desk this morning. Thank you for being so efficient.

Kind Regards,

Christina

13/11/2007

Hi Tom,

Thank you for the extra postage - the pen arrived on Saturday - the perfect gift for Saturday night.

Thank you again,

Alastair

31/10/2007

Having put my order through to you yesterday for a Lamy Safari Pen - I received it this morning. Fantastic service and thank you very much.

Sarah

30/10/2007

Dear The Pen Company,

Just to let you Know that I have received my order, Thank You. The Paperbanks 2008 Diary is beautiful. Your Web Site is great.

Kind Regards,

Jeannie

25/10/2007

Many thanks to all the sales team for excellent service- my order was timed 12:13:50 on 24.10.2007 and arrived as promised today. The disappointment of the journal being out of stock was mitigated by the prompt phone call to inform me. Your site is now on my favourites list.

Pam

20/10/2007

Wow! The diary arrived this morning. Many thanks for such brilliant service. Moyra

08/10/2007

Hi,

Just wanted to let you know that my order number 0710023 arrived safely. Thank you for your prompt attention and great service.

With very kind regards,

Jan

07/10/2007

Just to say I received this package and thank you very much for the prompt and professional service. I will certainly use your website again.

Best wishes,

Anna

22/08/2007

Just to say that I received the pens promptly, thank you and they are great.

Many thanks!

Angela

10/08/2007

Many thanks for your help earlier Tom.

Glad your web site ranked so well and I found you. Good work.

Neil

25/07/2007

Hi Alan - just a quick note to let you know that the inks arrived this morning. Thanks very much for your excellent service - it is much appreciated.

Best Regards

David.

25/07/2007

Alan,

Thank you, my pen arrived yesterday and is superb. I will enjoy learning to write again with a fountain pen. Thank you for a very prompt service.

Kindest regards & Keep Smiling

Chris

26/06/2007

Thank you for fast delivery.

Caran d'Ache Goliath refills ordered Sunday via your website arrived in the post first thing this morning, Tuesday.

I'd just like to say how very impressed I am with your service: Price, delivery and communication.

Thank you.

Donald

19/06/2007

Refills arrived this morning.Extremely impressive service.Many thanks.

William

04/06/2007

Thank you very much for exceptionally speedy service and great quality products.

Mo

25/05/2007

At 2pm on Thursday I sit down to order a few refills. At 8am on Friday the postman delivers them. Most efficient service. Thankyou.

Ralph

13/05/2007

Just like to say, your company has produced the most efficient ordering system I have ever seen, it was wonderful to get the email containing absolutely everything I needed to know, without having to go back to you - I wish everyone else was like you!Also the pens arrived the next day - wonderful service.

Regards,

Celeste

10/05/2007

Dear Sir/Madam,

Thank you for your extremely speedy response to my order of yesterday. I'm delighted to have received the goods today, and will be recommending your service most highly.

I look forward to shopping with you again,

Jenny

28/04/2007

Received this morning, thank you - outstanding speed and service.

Regards,

Rob

24/04/2007

Many thanks for your emails and for the replacement pen which arrived safely. Tim is delighted. Many thanks for your assistance and superb communication and service.

Kind regards

Janet

17/04/2007

Dear James and Alan,

The pens arrived safe and sound on Saturday 14th, and I just wanted to thank you for your prompt and efficient service!

Kind regards

Nicola

13/04/2007

Thanks for the prompt delivery. Just given the pen a trial run and it feels so smooth. I purchased a Mont Blanc several years ago and never really got on with it...ebay beckons!!

Thanks again

John

22/03/2007

Thank you so much - my order arrived this morning, after placing the order yesterday.

I am so pleased that everything went so smoothly - I would certainly use you again, and would recommend your service to friends!

Best wishes,

Jane

22/03/2007

Just a thank you for the speedy and efficient delivery of my order, which I received this morning, only having placed it yesterday.

Free delivery, and competitive prices..I'll shop with you again!

Allyson

09/03/2007

I just wanted to say thank you - the pens arrived on time and look great.

Thanks for your help.

Regards

Louise

09/03/2007

Dear Alan,

I would just like to say that I just received my Caran d'Ache fountain pen and its working tremendously. I would like to say a quick thank you for your excellent customer service. If anyone in my office ever wants to buy I new pen I will direct them to your company.

Many thanks and best regards,

Gabor

27/02/2007

Hi Alan,

Thank you very much for your email. The fact that you have responded so quickly at all times, you have offered me a refund even when I have put the ink cartridge, besides your satisfactory explanation on the Tombows lack of precision on the fountain pen details, has made me think that I shall keep the pen. One of the reasons I wanted it was because I thought it will have a rubber grip, but good customer service is priceless and you seem to be genuinely good. I am sure I will use your services again. Many Thanks Alan, doubtless I will recommend your web and quality services

Best Regards

David

07/02/2007

Thank you for the cartridges and your excellent customer service. Please inform me when you have new stock as I would gladly place a further order.

Kind regards

Stuart

04/02/2007

Hi Alan

Got the lid Saturday, most impressed with your service. Will definitely buy from you again and recommend you if asked.

Thanks

Paul

01/02/2007

Thank you! The pencil arrived this morning!

What a great service

Tina

30/01/2007

Hello

Just to let you know I have received my order this morning. A brilliant service, I shall certainly recommend you to family and friends, and I shall also be ordering again myself.

Many thanks

Jean

28/01/2007

Dear Alan

Just a note to say thank you for your help with my purchase. It arrived on Friday and its perfect.

Thanks again

Natalie

26/01/2007

Tom,

Thank you again for your great service. Have a terrific weekend.

Warm regards, Gene

29/12/2006

Thanks for your fast and efficient service - I was highly delighted to receive my order by return - I found it waiting for me this morning..Thanks so much.

Angela

20/12/2006

Despite the inaccurate comments on Royal Mail's tracking service the above order was finally delivered at 16:20 on 20/12/06.

However I must say we are delighted with the penand thank you again for your exceptional service.

Many, many thanks

Bob

19/12/2006

Dear Alan,

I would like to thank you for your quick response to my email and fantastic service. I received my order first thing this morning despite ordering quite late on in the day yesterday. I shall definitely be buying from you again in the future and be recommending you to others.

Thanks again, and have a Merry Christmas.

Regards,

Ian

18/12/2006

May I say that the level of service from your company is outstanding.

Thank you so much I received my order today.

Merry Christmas

Kind regards

Lorraine

07/12/2006

Good morning,

I would just like to thank you for your prompt and efficient service - the Caran d'Ache pencil I ordered yesterday via your website was delivered to my door at 8:55am this morning.

Kind regards,

Jean

07/12/2006

Hi

Just to let you know that the pen arrived today and I am THRILLED with it. It is a gift for my brother who is an engineer by trade so I know he will be pleased!

Thanks for your prompt service and will definitely be ordering again and recommending you to friends

Best Wishes and a Happy Christmas

Clare

28/11/2006

Many thanks

Good company, very responsive, site is very informative, lots to choose from, didn't realise there was so much to do with pens

Regards

Stephen

17/11/2006

Hi James,

Just to say "thank you". I received my order today and they are both perfect.

Thanks for such swift delivery.

Kind regards,

Barbara

16/11/2006

Wow great service, the pen came before the confirmation note :)

Very happy customer, now I have to make sure this one doesn't become a victim of office theft like the last one

Nick

03/10/2006

Just to say thank you for excellent service, refills ordered yesterday arrived this morning. Thank You

Chas

22/09/2006

Dear Pen Company,

I am very impressed with the speed and efficiency of your service. I will highly recommend you to my friends.

Thank you very much.

Jenny.

18/09/2006

Hi Tom

That's great thank you very much! What a great effort for maximum security, I'll have another look on your website.

Thank you for an excellent service and I look forward to receiving the pen.

Kind regards,

Merete

16/09/2006

Hi and many thanks - order arrived earlier this morning safe and sound

Many thanks

David

02/09/2006

Alan & Tom,

The pen has arrived and in record time! Needless to say, I am very satisfied and thank the two of you for all of your assistance in this matter. I will surely think of doing business with The Pen Company again in the future.

Sincerely yours,

Jason

18/08/2006

Alan

Thank you very much for the excellent service - I will be sure to use you in the future and recommend your site and company.

Regards

Mike

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