Customer Testimonials - The Pen Company

Quick product finder - choose one or more of the options below and click "search"

Testimonials

Being a small family business we're always delighted to hear when our customers are happy with our service and products, below are some comments from a few of our customers.

23/2/10

Fantastic service, just received my items.

Brilliant!!

Howard

19/2/10

Hi Alan

Thanks for the very quick positive response.

Best wishes

Paul

18/2/10

Hi Guys,

Just thought I'd drop you a line and say that I'm very impressed with the service I've received from you. I ordered some refills from you at around 4:45pm yesterday and they arrived this morning. I live in Jersey so I'm not quite sure how you managed that. If you need a testimonial for your web site then let me know.

Thanks again.

Phil

8/2/10

Dear Alan

Thank you 4 refills received today.

Excellent customer service and will be in touch when supplies run out.

Regards

Laura

7/1/10

Hello

Just wanted to say thank you for the order 1001764

The items arrived quickly and as described.

Many thanks

Dave

1/2/10

Hello

Just to say thank you for a very efficient service. The package arrived here this morning.

Kind regards,

Agnieszka

31/1/09

Dear Pen Company....

My order came the 'next day' - really happy with the product and very professional service. I love my pens so will no doubt be doing business with you again. How great would it be for all 'on line' companies to be a good as you seem to be.

Thanks

Alyson

31/1/10

Thanks very much for the grat service, diary received on Thursday.

Claire

28/1/10

Re order 1001745

Many thanks for getting this ink remover to us so promptly. Unbeatable sercvice! Hope it works.

Thank you

John

24/1/10

Thank you for the cartridges, they arrived the very next day and have a slower flow than the converter so finding them slightly better.

I would recommend the pen company to others.

Thanks again,

Rachael

21/1/10

Hi Alan,

thank you very much for this. As usual it's been very quick and comuniction is top notch. It's a shame I didn't get to purcahse my agenda from your website, I'll make sure to bookmark you though, customer service is superb!

Thanks again

Claire

11/1/10

Dear Pen Company

I just want to say a huge thank you, considering the current weather conditions, between you and the postal service, I received my pen the day after ordering!

Great service - thank you.

Regards

Lindsay

5/1/10

Dear Tom,

Pen and refills received.

Thank you for such prompt service.

Wishing you and the company a prosperous 2010.

Rani

31/12/09

my pen has arrived this morning

thank you for your prompt and efficient service

best regards

Peter

29/12/09

Great - Thanks a million for your reply and excellent service

Regards,

Jim

21/12/09

Can you say a big thank you for being so prompt with my order, it was received on Saturday, all wrapped up and ready for a gift,

Have a good Christmas.

Juanita
a very satisfied customer

9/12/09

Just wanted to say thank you - all arrived ok. Brilliant delivery service. I am going to recommend your site to my friends!

Vicky

27/11/09

I was so impressed with the incredibly quick service I received from you - regrettably I gave you the incorrect e-mail which is net not nt.

But thank you so much for the diary

regards

Jacki

27/11/09

Hello

Really impressed with how quickly the diary arrived (about 16 hours after placing the order!) and how nice it is.

Thanks very much

Emma

26/11/09

Dear TPC,

My order arrived in this morning's post . . . absolutely awesome service! Very many thanks.

Kind Regards

Graham

14/11/09

The order arrived yesterday, thanks for your good service.

ANGUS

11/11/09

Good afternoon,

I took delivery of my brand spanking new YELLOW 'Ducati' ball pen this morning, (speedy service), and I'm thrilled to bits!

Thank you so very much.

Best wishes,

Lorraine

5/11/09

Hi Alan

Parcel of pen and ink has arrived safely. Am waiting for coffee break to open box of delights :)

Many thanks yet again for speedy service.

Zoe

29/10/09

Dear Sirs,

Just a quick note to say thank you for the prompt delivery of my pen & ink; a very pleasant surprise as I was not expecting to see it for some time becuase of the postal action. I will be sure to recommend your site to as many people as possible!

Kind regards,

Susanna

22/10/09

Hello Alan,

Just to let you know I received the refills and they are exactly what I needed, so many thanks for that. Â I know where to find them in the future so I shall be back!

Best regards,

Kate

14/10/09

Hi,

I only placed my order yesterday, and it has arrived already. What a superb, quick and efficient service. Many thanks. Oh, and I love the Paperblanks products.

Best regards,

Yvonne

8/10/09

I thought I would drop a line to say thank you for a prompt and efficient service.
My order (0910104) has arrived in time for my husband's birthday!

I will have no hesitation in using your company again in the future. ( I expect he will like the pen next!)

Regards

Kath

8/10/09

The order arriveÂ successfully today, and i'm very pleased with the items.

Thanks for all your help.

Byron

8/10/09

Hi,

pen and inks arrived today.

Great service!

Tom

7/10/09

My Lamy fountain pen arrived safely today 07. October 2009.Thank you for your prompt and efficient service.

John

2/10/09

Wonderful service and communication, thank you very much.

Brian

23/09/09

Quick e-mail to say "Many thanks" for a quick and efficient service. Will recommend.

Colin

17/9/09

Thank you for the excellent service!

Sandra

14/9/09

Thank you for the prompt and helpful service. Â My order arrived this morning.

14/9/09

Hi Allan, thanks so much for your prompt reply and attention.Â I appreciate it very much.

Many thanks, Elizabeth

1/9/09

Thank you for you excellent service.

My order Ref: 0908341 ordered last Friday evening delivered today, even with the bank holiday.

Thank you

Allan

12/8/09

I am just emailing to say how great the service I have received has been. I placed my order on Monday morning and it arrived this morning in perfect condition. I purchased 2 of the paperblank diaries and they are so much more beautiful than in the pictures. I was given a paperblanks diary by a friend last year and I really wanted to make sure i had one for next year so I tried to find somewhere that sold them and was so happy that I came across your website as there seems to very few places who stock this brand and your company seemed to the only one who have all the designs available. I will defiantly shop with your company again.

Thank you

Sharon

7/8/09

Received today, great service.

Many thanks

Alastair

I'd like to say thank you very much for your great and swift service. I'm really satisfied with your company.

I have received today the Graf von Faber-Castell ballpoint ordered yesterday and I would just like express my appreciation not only of the quality of the pen itself, but also the first class service, low prices and unusual and attractive range of writing instruments you provide.

Thank you for the speedy delivery of the ink cartridges, looking forward to buying from you again.

Thanks very much, the pen arrived the next day, and I was very pleased with it. Great service.

I have received the Delta Oversize together with the 5 bottles of ink today - in Nairobi.

The item below arrived today - just over 24hrs from placing the order. It's exactly what I was after and was the cheapest on the net. Thank you very much for your very fast and efficient service.

Can't check it as it is a present, but expect it will be fine. Thanks again for prompt response.

Thank you very much for the prompt mailing of my order which arrived in good condition.

Thank you very much for my order which arrived this morning and I am delighted with my purchase

that's remarkably efficient. Thank you. Wishing all at the Pen Company a smashing weekend ... Richard Baker

Pen arrived this morning, and i am very please with it, thank you (and to Alan) for indulging my many questions and your prompt and professional service.

Thank you for your very fast service, the pen has just come, always look forward to dealing with your company for the fast service, well done, wish more companies offered some good service

My lovely diary arrived safely today,very swiftly and packed well. Excellent service which is appreciated. Many thanks.

Thank you for brilliant service. You did just what you said and I am very impressed.

The pencil leads arrived at 12.30 this afternoon which I find quite astonishing, in these generally lacklustre customer service neglecting days we seem to live in now, bearing in mind I didn't order them until gone 16.30 yesterday and they had to be delivered from Hertfordshire to Somerset...........

So please have a Happy New Year and I look forward to ordering from you again in the future.

Thank you so much! The pen arrived this morning - amazing service which I will recommend whenever I can.

What a brilliant service. My order was placed around midday yesterday and delivered mid-morning today. The Space Pens are a fantastic product as well - exactly as described, but so much smaller and neater than I expected somehow. Excellent.

thank you very much for your prompt replay. The pens arrived today and are exactly what I wanted. Excellent service.

Thank you very much. The service has been excelent! I will shop with you again in the future.

Thank you for your prompt and efficient service. I now have enough ink for the next year or so but I shall be back...

I ordered my Fisher Space Pen yesterday and it arrived today, that is just amazing!

You offer excellent service and i will certianly be recommending you to my friends and family.

I only ordered my new diary yesterday, and it has arrived already. Many thanks for your excellent service.

I have just received the product. I would just like to say thank you for all your help, your customer service has been excellent. If I can write a reference or anything similar for your website please let me know. Thanks again.

Just to let you know that I received my order on Saturday, 27th September 2008. I am really pleased with my order the diaries are beautiful and for a speedy delivery. Thank you so much.

I am writing to let you know that the Jaguar Concept Rollerball Pen (Ivory) that I ordered yesterday (Wednesday 24th September) has arrived today! The pen is just as show, and just as beautiful - I only wish I had neat handwriting!

Seriously, thank you for the very friendly telephone ordering and customer service. The young chap I spoke with was helpful and informative. This is an excellent service from which many bigger companies could learn!

Thank you - it shows that family-run, locally own, customer-centric companies are best!

Just wanted to say this is the third order I have placed with you and I have always received the goods within two to three days of ordering -excellent customer service - keep up the good work. I will definitely be using you again and will have no hesitation in recommending you to anyone.

Many thanks for the prompt delivery of my new Lamy 2000 fountain pen - excellent service and a great website too.

This is my third Lamy pen, previously I've used Safari pens which were marvellous writing instruments, especially bearing in mind there very reasonable cost. I thought this time that I should treat myself to the 'premium' 2000 pen and after just a couple minutes use, I know that it is going to be a great pen!

Just to say thank you for delivering my order on time last Saturday. When I checked on the Royal Mail tracking website on Friday evening, I was informed that the package will be delivered on Monday (30/06/2008) instead of Saturday (28/06/2008). Although I did ask for next day delivery when I placed my order on Friday, I didn't realise that you have to pay an extra Â£2.00 for a Saturday Special Delivery.

To my surprise I was so glad to receive my order on the Saturday morning and found out that a Saturday Special Delivery has been arranged by the gentleman who took my order. That I must say is EXCELLENT CUSTOMER SERVICE. Well done.

Just a note to let you know all the pen refills (both packages) I ordered have now safely arrived.

Many thanks, I just received the pen and its great. I will definitely use again, the service is fantastic!!

Many thanks - the pen arrived yesterday with the fine nib and converter. Great service - many thanks.

Just to drop a note with regards to your excellent service. I have just received my order this morning. They arrived on time and in excellent condition. Your website is very well presented and easy to use. Will definitely order again in the future.

I wanted to drop you a note to thank you for the simply outstanding way that you do business. Your website is clear and helpful, your ordering system works first time and your delivery process is wonderful - less than twenty hours between order and receipt.

Just wanted to drop you a quick email to say that the Aquila refills fit my Gucci pen perfectly and also to thank you for your fast and efficient service - I will ensure that I purchase all of my refills from you in the future.

I received the replacement pen this morning. Your customer service is excellent, thank you!

Just to say that my order arrived today - safe & sound - thanks for the very quick delivery, etc.

Thank you very much for the fast delivery. It's good to have a very good pen again.

I am not one to ever write to offer positive feedback on a transaction as I generally expect good customer service but I was very impressed that you not only stocked a reasonably hard to find Graf von Faber-Castell fountain pen I wanted, but offered it at the most competitve price I could find on the web and then managed to get it to me in under 24 hours and perfectly packed. That's excellent customer service!

My Order arrived on Tuesday - just wanted to thank you for such excellent service!

Just a quick line to say the diary arrived this morning. As I only ordered this late yesterday afternoon this can only be described as exceptional service. I had spent the day in London scouring Selfridges, Waterstones et al trying to find my diary. Had I but known!!

Any way thank you for completing so quickly I know where I will be looking next time round!!

I recently ordered two Caran d'Ache refills from your company and would like to thank you for the high quality service you offer. Not only was the order correct, but it was delivered very quickly indeed, considering it was pre Christmas! This in it's self is a miracle, especially when ordering over the Internet.

Just a quick email to thank you very much for delivering this pen to me so quickly.

I ordered the pen last night and received the pen this morning. Excellent service - thanks very much!

I have received my order today (Wednesday 12th). Thank you for the speedy service.

The pen arrived safe and sound this morning. Thank you for the excellent service, I will certainly buy from you again.

I spent much of yesterday evening on the phone to Australia, trying to order an (expensive) toy car for delivery to relatives - having sent several emails to distributors and head offices beforehand. Net result a frustrating and costly failure. Impossible to order on-line, delivery archaic and stock levels unknown (unhelpful - dare I say dim - store staff) and no-one takes credit card payments over the phone (nor by BACs or even Paypal for that matter).

They have an awful lot to learn from professional and efficient retailers like you!

Just wanted to say thank you for the great selection and service received by The Pen Company! I have bought my 2008 organizer for 2 years in a row and it is delivered very quickly. I would recommend the website to anyone. I am a big fan of paperblanks products and am hoping you will consider stocking more of their products in the near future.

Just thought I'd write to thank you very much for such a prompt service. I ordered it yesterday afternoon and my diary arrived on my desk this morning. Thank you for being so efficient.

Thank you for the extra postage - the pen arrived on Saturday - the perfect gift for Saturday night.

Having put my order through to you yesterday for a Lamy Safari Pen - I received it this morning. Fantastic service and thank you very much.

Just to let you Know that I have received my order, Thank You. The Paperbanks 2008 Diary is beautiful. Your Web Site is great.

Many thanks to all the sales team for excellent service- my order was timed 12:13:50 on 24.10.2007 and arrived as promised today. The disappointment of the journal being out of stock was mitigated by the prompt phone call to inform me. Your site is now on my favourites list.

Wow! The diary arrived this morning. Many thanks for such brilliant service. Moyra

Just wanted to let you know that my order number 0710023 arrived safely. Thank you for your prompt attention and great service.

Just to say I received this package and thank you very much for the prompt and professional service. I will certainly use your website again.

Hi Alan - just a quick note to let you know that the inks arrived this morning. Thanks very much for your excellent service - it is much appreciated.

Thank you, my pen arrived yesterday and is superb. I will enjoy learning to write again with a fountain pen. Thank you for a very prompt service.

Caran d'Ache Goliath refills ordered Sunday via your website arrived in the post first thing this morning, Tuesday.

I'd just like to say how very impressed I am with your service: Price, delivery and communication.

Thank you very much for exceptionally speedy service and great quality products.

At 2pm on Thursday I sit down to order a few refills. At 8am on Friday the postman delivers them. Most efficient service. Thankyou.

Just like to say, your company has produced the most efficient ordering system I have ever seen, it was wonderful to get the email containing absolutely everything I needed to know, without having to go back to you - I wish everyone else was like you!Â Also the pens arrived the next day - wonderful service.

Thank you for your extremely speedy response to my order of yesterday. I'm delighted to have received the goods today, and will be recommending your service most highly.

Many thanks for your emails and for the replacement pen which arrived safely.Â Tim is delighted.Â Many thanks for your assistance and superb communication and service.

The pens arrived safe and sound on Saturday 14th, and I just wanted to thank you for your prompt and efficient service!

Thanks for the prompt delivery. Just given the pen a trial run and it feels so smooth. I purchased a Mont Blanc several years ago and never really got on with it...ebay beckons!!

Thank you so much - my order arrived this morning, after placing the order yesterday.

I am so pleased that everything went so smoothly - I would certainly use you again, and would recommend your service to friends!

Just a thank you for the speedy and efficient delivery of my order, which I received this morning, only having placed it yesterday.

I would just like to say that I just received my Caran d'Ache fountain pen and its working tremendously. I would like to say a quick thank you for your excellent customer service. If anyone in my office ever wants to buy I new pen I will direct them to your company.

Thank you very much for your email. The fact that you have responded so quickly at all times, you have offered me a refund even when I have put the ink cartridge, besides your satisfactory explanation on the Tombows lack of precision on the fountain pen details, has made me think that I shall keep the pen. One of the reasons I wanted it was because I thought it will have a rubber grip, but good customer service is priceless and you seem to be genuinely good. I am sure I will use your services again. Many Thanks Alan, doubtless I will recommend your web and quality services

Thank you for the cartridges and your excellent customer service. Â Please inform me when you have new stock as I would gladly place a further order.

Got the lid Saturday, most impressed with your service. Â Will definitely buy from you again and recommend you if asked.

Just to let you know I have received my order this morning. Â A brilliant service, I shall certainly recommend you to family and friends, and I shall also be ordering again myself.

Just a note to say thank you for your help with my purchase. Â It arrived on Friday and its perfect.

Thanks for your fast and efficient service - I was highly delighted to receive my order by return - I found it waiting for me this morning..Thanks so much.

Despite the inaccurate comments on Royal Mail's tracking service the above order was finally delivered at 16:20 on 20/12/06.

However I must say we are delighted with the penÂ and thank you again for your exceptional service.

I would like to thank you for your quick response to my email and fantastic service. I received my order first thing this morning despite ordering quite late on in the day yesterday. I shall definitely be buying from you again in the future and be recommending you to others.

I would just like to thank you for your prompt and efficient service - the Caran d'Ache pencil I ordered yesterday via your website was delivered to my door at 8:55am this morning.

Just to let you know that the pen arrived today and I am THRILLED with Â it. It is a gift for my brother who is an engineer by trade so I know he will be pleased!

Thanks for your prompt service and will definitely be ordering again and recommending you to friends

Good company, very responsive, site is very informative, lots to choose from, didn't realise there was so much to do with pens

Just to say "thank you". Â I received my order today and they are both perfect.

Very happy customer, now I have to make sure this one doesn't become a victim of office theft like the last one

Just to say thank you for excellent service, refills ordered yesterday arrived this morning. Thank You

I am very impressed with the speed and efficiency of your service. I will highly recommend you to my friends.

That's great thank you very much!Â What a great effort for maximum security, I'll have another look on your website.

The pen has arrived and in record time! Needless to say, I am very satisfied and thank the two of you for all of your assistance in this matter. I will surely think of doing business with The Pen Company again in the future.

Thank you very much for the excellent service - I will be sure to use you in the future and recommend your site and company.

The Pen Company - Customer Testimonials

Testimonials